← Help Center/Videos
The Filename Must Be The Barcode
A video file must be named after the barcode of the product it is for, and nothing else:
012345678905.mp4 — correct.
fence post driver.mp4 — will never play.
That filename is the only thing that tells a kiosk which video to show when a shopper scans a product. There is nowhere else the connection is made, which is why a file named after the product uploads perfectly happily and then does nothing on the shelf.
Product names are attached separately, from a spreadsheet — see attaching product names. Those are for you to read; the filename is for the kiosk.
Worth Knowing
- No spaces, no product name, no version number. Just the digits and .mp4.
- Uploading the same barcode again replaces it the next time you publish. That is how you correct a video.
- A leading zero counts. Spreadsheets like to eat them; check the filename, not the cell.